Return Policy
If you cancel more than 72 hours in advance, you will be refunded the amount paid minus a cancellation fee. The cancellation fee is $25.00 if you reserved a 3-passenger Sedan, $50.00 if a 6-passenger SUV, $75.00 if an 8-passenger Stretch Limo, or $100.00 if you reserved a 10-passenger Stretch Limo. If you cancel less than 72 hours in advance, we reserve the right to give you NO REFUND. However, please do contact us as we may be willing to give a partial refund in certain situations.
Cancellations must be made during weekday business hours (9 am - 5 pm).
Late policy
You may be required to pay a WAITING FEE in order to receive service if you are (a) more than THIRTY (30) MINUTES LATE for your pickup from an airport or (b) more than TEN (10) minutes late for your pick-up from any other location. The waiting fee is $50 for sedans, $95 for 10-passenger limos, and $90 for SUVS per hour or fraction thereof.If you are more than SIXTY (60) MINUTES LATE for your pickup, we reserve the right to CANCEL your pickup with NO REFUND. However, please attempt to contact us as we may be willing to give a partial refund in certain situations.
The driver is considered to be "On-Call". For all other itinerary types, including one-way and round trip itineraries:
a) Extra stops which you specifically mention when you fill out our online reservation form are considered "PLANNED". Such extra stops are INCLUDED in the rate quote which you receive from us by email.
b) Extra stops which you do NOT specifically mention when you fill out our online reservation form are considered "UNPLANNED".
For such extra stops:
1. The driver reserves the right to decline to make the extra stop.
2. The driver reserves the right to charge an extra fee for the extra stop.
3. The fee for the extra stop is due at the time the extra stop is requested.
4. Fees collected by drivers for unplanned extra stops are NOT considered a tip/gratuity.
5. The fee is left to the discretion of the driver, but is generally as follows, per half-hour (30 minute) period or portion thereof, spent making the unplanned extra stop: $25 (for Sedans or 6-passenger SUVs, or $50 (for any other vehicle).
Payment Options
At PalmTrans.com we accept MasterCard, Visa, American Express, Discover, and PayPal. Credit card transactions can be processed through our secured site to maintain the security of your personal information, or over the phone as well. Payments are due upon reservations, gratuity is not included. Extra Stops Fees must be paid to the driver at the time of the extra stops are made (extra stop fees are not gratuity).
If you cancel more than 72 hours in advance, you will be refunded the amount paid minus a cancellation fee. The cancellation fee is $25.00 if you reserved a 3-passenger Sedan, $50.00 if a 6-passenger SUV, $75.00 if an 8-passenger Stretch Limo, or $100.00 if you reserved a 10-passenger Stretch Limo. If you cancel less than 72 hours in advance, we reserve the right to give you NO REFUND. However, please do contact us as we may be willing to give a partial refund in certain situations.
Cancellations must be made during weekday business hours (9 am - 5 pm).
Late policy
You may be required to pay a WAITING FEE in order to receive service if you are (a) more than THIRTY (30) MINUTES LATE for your pickup from an airport or (b) more than TEN (10) minutes late for your pick-up from any other location. The waiting fee is $50 for sedans, $95 for 10-passenger limos, and $90 for SUVS per hour or fraction thereof.If you are more than SIXTY (60) MINUTES LATE for your pickup, we reserve the right to CANCEL your pickup with NO REFUND. However, please attempt to contact us as we may be willing to give a partial refund in certain situations.
Extra Stops
"Hourly" itineraries include unlimited unplanned extra stops, within the booked time period, free of charge.The driver is considered to be "On-Call". For all other itinerary types, including one-way and round trip itineraries:
a) Extra stops which you specifically mention when you fill out our online reservation form are considered "PLANNED". Such extra stops are INCLUDED in the rate quote which you receive from us by email.
b) Extra stops which you do NOT specifically mention when you fill out our online reservation form are considered "UNPLANNED".
For such extra stops:
1. The driver reserves the right to decline to make the extra stop.
2. The driver reserves the right to charge an extra fee for the extra stop.
3. The fee for the extra stop is due at the time the extra stop is requested.
4. Fees collected by drivers for unplanned extra stops are NOT considered a tip/gratuity.
5. The fee is left to the discretion of the driver, but is generally as follows, per half-hour (30 minute) period or portion thereof, spent making the unplanned extra stop: $25 (for Sedans or 6-passenger SUVs, or $50 (for any other vehicle).
Payment Options
At PalmTrans.com we accept MasterCard, Visa, American Express, Discover, and PayPal. Credit card transactions can be processed through our secured site to maintain the security of your personal information, or over the phone as well. Payments are due upon reservations, gratuity is not included. Extra Stops Fees must be paid to the driver at the time of the extra stops are made (extra stop fees are not gratuity).
Refund policies for additional services will be updated as the services become available.